Privacy Policy
Your privacymatters to us.
We’re committed to protecting your personal information. This policy explains what data we collect, how we use it, and the steps we take to keep your information safe when you use TodaPay’s digital payment and remittance services.
TodaPay is committed to ensuring the privacy and security of your personal information. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our services.
Identity Data
We collect the following personal information for service delivery and KYC compliance:
- Full name
- Phone number
- Email address
- Residential / physical address
- Date of birth
- Identity documentation (ID/Passport) for KYC verification
Transaction Data
We collect transaction-related information, including:
- Transfer and remittance amounts
- Recipient details
- Transaction timestamps
- Payment method details (Stripe, Pesepay, Ozow, etc.)
Technical Data
We collect system and device data such as:
- Device information
- IP address
- Operating system
- Usage patterns across our app and website
We use your personal information for the following purposes:
- Service Delivery: To operate, maintain, and provide TodaPay services such as remittances (SA ↔ ZW), P2P transfers, and bill payments.
- Security & Compliance: To comply with AML, KYC, Central Bank requirements, and financial regulations.
- Communication: To send transaction receipts, system updates, and customer support messages.
If your card expires you can go to the person who gave you the card or apply for a new one online and get them to transfer the funds onto another card.
Service Providers: We share information with trusted partners such as Ozow, Pesepay, Stripe, and payout processors solely to enable secure payments and transfers.
Regulatory Authorities: We may share your data with South African and Zimbabwean regulators when required for compliance, financial reporting, or fraud prevention.
We use high-level physical, electronic, and administrative measures—including encryption, secure servers, and access controls—to protect your information. Our processes comply with industry standards such as PCI DSS.
You have the right to access, update, or correct your personal information at any time. You may contact our support team to exercise any of these rights.
If you have questions or concerns regarding this Privacy Policy or how we handle your data, please contact us on the number below: